SSLs generally provide indicators to measure service performance in order to compare with the level of quality of services established. Service Delivery Contracts (S ALS), commercial agreements in which the PSM alternator is required to provide access to wholesale services at a specified level of quality The S ALS is the formalization of a negotiated agreement between the customer and the supplier. It imposes in writing the expectation of the parties as to the content of the benefits, their terms of execution, the responsibilities of the parties, the guarantees, i.e. at the level of the service. Resources can then be disclosed and marketed in the form of services containing general and technical specifications, including pricing policy and the resource characteristics required to provide the service. The need for a service agreement with Application Service Providers (ASPs) is consolidated. Thanks to the ASP model such as the credit card payment service, a wide range of applications are made available to the general public. For example, the ALS may indicate availability, performance, operation or any other attribute of the service concerned, such as billing.B. billing or penalty (financial or otherwise) in the event of a violation of the ALS DAS. Uptime contracts are another of the usual measures. They are often used for data services such as shared servers, dedicated virtual servers, dedicated servers.
The usual contracts are for the percentage of the uptime network,… Resources allocated to a number of business clusters are allocated to clusters of companies on the basis of service level agreements and deported policies. Elements of a good level of service should include the service level agreement (SLA) or “Service Level Agreement” is a document that defines the quality of service required between a service provider and a customer. In other words, these are clauses based on a contract that defines the specific objectives expected and the amount of service a client wants to the provider and determines responsibilities.